Refund policy
Return and Refund Policy
Our Return and Refund Policy is designed to ensure that you feel confident in your purchases while maintaining the highest standards of safety and privacy.
Eligibility for Returns
To ensure the safety and efficiency of our products, returns are only accepted under specific conditions. Please review the criteria below to determine if your purchase is eligible for a return.
Product Condition
• The product must be unused and in its original, sealed packaging.
• Products that have been opened, used, or tampered with are not eligible for return due to health and safety concerns.
Return Window
• The product must be returned within 30 days from the date of delivery.
Proof of Purchase
• You must provide a valid receipt or proof of purchase to initiate a return.
Original Packaging
• The product must be returned in its original packaging, including all labels, documentation, and accessories.
Non-Returnable Items
Due to the nature of health-related products, certain items cannot be returned.
Opened or Used Products
• Any product that has been opened or used, even partially, cannot be returned.
Personalized or Customized Items
• Products customized specifically for you are not eligible for return unless defective.
Health and Safety Products
• Opened wellness products, supplements, and health-related items cannot be returned.
Return Process
If your product meets the eligibility criteria, please follow these steps:
Contact Customer Support
• Contact us via email at bloomsberryservices@outlook.com or phone at +91 9136680132 within 30 days of receiving your product.
Return Authorization Number (RAN)
• If approved, you will receive a Return Authorization Number (RAN) which must be included with your return.
Packaging and Shipping
• Pack the product securely in its original packaging with all required documents.
Inspection and Approval
• Once received, the product will be inspected to ensure it meets return eligibility criteria.
• If the product is opened, used, damaged, or not in its original condition, no refund will be issued.
Damaged or Defective Products
ChooseSolid Brand takes great care to ensure all products meet quality standards. In case you receive a damaged or defective product, please follow the steps below.
Immediate Reporting
• Contact customer support immediately and provide details of the issue along with photographs if possible.
Replacement or Refund
• If confirmed defective, we will provide a replacement or refund as applicable.
• Refunds will be processed within 7–10 business days after approval.
Exceptions and Special Cases
For special circumstances, please contact our customer support team. We are committed to providing fair and reasonable solutions.
Contact Us
• Email: bloomsberryservices@outlook.com
• Phone: +91 9136680132
• WhatsApp: Connect with us instantly for prompt assistance.