Shipping Policy

At Sigma Guys, we are committed to ensuring that your orders are processed, packed, and delivered safely and efficiently. We also take appropriate measures to maintain the privacy and security of your order throughout the shipping process.

Order Processing

• Once your order is successfully placed, you will receive an order confirmation through the contact details provided during checkout.

• Orders are processed after successful order verification and payment confirmation, where applicable.

• Processing times may vary depending on product availability, order volume, public holidays, or other operational circumstances.

• Once your order has been dispatched, tracking information will be shared with you through the available communication channel.

Shipping & Delivery

• Estimated delivery timelines may vary depending on your delivery location, courier availability, and other logistical factors.

• The estimated delivery date shown at checkout or provided after dispatch is an estimate and should not be considered a guaranteed delivery date.

• Delivery may occasionally take longer due to circumstances outside our control, including courier delays, weather conditions, public holidays, operational disruptions, or incorrect/incomplete delivery information.

Shipping Charges

• Any applicable shipping charges will be displayed at checkout before you complete your purchase.

• Shipping charges may vary depending on the order value, delivery location, shipping method, or promotional offer.

• Any free-shipping offer, where applicable, will be subject to the terms of the relevant promotion.

Order Tracking

Once your order has been dispatched:

• Tracking details will be shared with you through the contact information provided at the time of purchase.

• You can use the tracking details to monitor the delivery status of your order.

• Please allow some time after dispatch for the courier tracking system to update.

If you experience any issue with your tracking information, please contact our customer support team for assistance.

Delivery Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please ensure that your address includes:

• House/Flat Number

• Building or Street Name

• Area/Locality

• Landmark, if applicable

• City

• State

• PIN Code

• Valid Contact Number

Sigma Guys will not be responsible for delays or unsuccessful deliveries caused by incorrect, incomplete, or outdated delivery information provided by the customer.

Address Changes

If you need to update your shipping address, please contact our customer support team as soon as possible after placing your order.

Address changes may only be possible before the order has been processed or dispatched.

Once an order has been handed over to the courier partner, we may not be able to modify the delivery address.

Failed Delivery Attempts

Our courier partner may attempt to contact you before or during delivery.

If delivery is unsuccessful because:

• The customer is unavailable

• The provided phone number is unreachable

• The delivery address is incorrect or incomplete

• The customer refuses delivery

• The courier is unable to access the delivery location

the order may be returned to Sigma Guys.

If an order is returned to us, please contact our customer support team for further assistance regarding possible re-shipment.

Delayed Shipments

While we make every effort to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control.

These may include:

• Courier or logistics disruptions

• Weather conditions

• Public holidays

• High order volumes

• Delivery location restrictions

• Operational or technical issues

• Incorrect delivery information

If your order is significantly delayed, please contact our customer support team with your order number so that we can investigate the shipment status.

Damaged Packages

If your package appears damaged, tampered with, or compromised upon delivery, please document the condition of the package wherever possible.

If you receive a damaged or defective product:

• Contact our customer support team as soon as possible.

• Provide your order number and details of the issue.

• Share photographs or other supporting information if requested.

Eligible damaged or defective products will be handled in accordance with our Return and Refund Policy.

Missing or Incorrect Products

If your order arrives with:

• A missing item

• An incorrect product

• An incorrect quantity

please contact our customer support team promptly with your order number and relevant photographs or information.

Our team will review the issue and assist you with an appropriate resolution.

Lost Shipments

If tracking indicates that your order has been delivered but you have not received it, or if your shipment appears to be lost in transit, please contact our customer support team.

We will coordinate with the courier partner to investigate the shipment.

Any replacement or refund, where applicable, will be processed after the shipment status has been reviewed and confirmed.

Order Cancellation

If you wish to cancel an order, please contact our customer support team as soon as possible.

Cancellation may only be possible before the order has been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the applicable Return and Refund Policy may apply.

Promotional & Sale Orders

Orders placed during promotions, sales, special offers, or high-demand periods may require additional processing or delivery time.

Any special shipping terms associated with a promotional offer will be communicated at the time of purchase.

Contact Us

For any questions regarding shipping, delivery, tracking, or your order status, please contact us:

• Email: cs@sigmaguys.com

• Phone: +91 9136680132

• WhatsApp: Connect with us for prompt assistance.

Please keep your order number available when contacting customer support so that we can assist you efficiently.